Call Center Management

Call Center Management

CCM

  

The Above Property Call Center module allows agents to be more productive and provide the highest level of customer service by combining workflow efficiency with visual communication. The module takes full advantage of Above Property’s Distributed Reservation System or your existing reservation system to allow agents to efficiently sell as well as up-sell revenue generating products. Through our extensive information data store, agents have full access to rates, inventory, points of interest, and mapping software to ensure the highest level of customer interaction. Operating in a fully distributed cloud environment, the Above Property Property Call Center module can integrate with existing systems as well as take advantage of the full suite of complementary modules within the Above Property Travel Platform.

  

CCM Key Features

  • Visually communicative
  • Access anywhere
  • Workflow optimized
  • Analytics, metrics, and feedback available in real time
  • Works with existing systems
Call Center Management